MT
Analytics · Chamber Intelligence

Data intelligence dashboard

Cross-functional analytics spanning membership, revenue, engagement, events, advocacy, marketplace, workforce, and risk.

Active members
812
+3.6% YoY
ARR (dues + services)
₱24.8M
+11.2% YoY
Engagement index
72/100
Above target (68)
NPS
64
Q2 2026
NPS
64
Promoters 71% · Detractors 7%
CSAT (services)
4.6/5
Survey response rate
58%
Complaints (30d)
9
6 resolved · 3 open
Business confidence index · 12 months
Top member concerns · Q2 2026 survey
  • Rising operational costs68%
  • Traffic & infrastructure62%
  • Talent shortage54%
  • Regulatory complexity44%
  • Access to financing38%
  • Digital transformation cost32%
  • Climate / disaster resilience26%
Verbatim highlights

  • "The chamber's advocacy on the freeport expansion is exactly what Cebu SMEs need right now."

    Corporate · Manufacturing

  • "Digital card + mobile scan at events saved us hours."

    Regular · F&B

  • "Please push harder on traffic decongestion in Mandaue."

    Associate · Logistics

  • "More trainings on ESG reporting would help mid-sized firms."

    Corporate · Real Estate

NPS trend by tier
  • Institutional78
  • Corporate71
  • Regular62
  • Associate48
AI insight · Voice of member
NPS is highest in Institutional (78) and lowest in Associate (48). Onboarding upgrade and quicker time-to-value would lift Associate segment materially.